EPG is seeking a Customer Service Representative

to join our team.

Interested? Email us: info@eprintgroup.com

 

Customer Service Representative

Location: Knoxville, TN

Company: Enterprise Print Group – A Leading Durable Label Manufacturer
Employment Type: Full-Time

About Us

We are a medium-sized, growing company that designs and manufactures high-performance, durable labels for industrial applications. Our products meet demanding specifications for industries like home appliances, lawn and garden, safety devices, and medical devices. We pride ourselves on providing concierge-level service, acting as true partners to our clients rather than just order takers. We believe in quality, reliability, and building lasting relationships.

The Opportunity

We are seeking a proactive, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This role is crucial to maintaining our reputation for exceptional service and ensuring our industrial clients receive tailored solutions efficiently and accurately. You will be the primary point of contact for a dedicated portfolio of clients, managing their needs from initial inquiry to post-delivery follow-up.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, trust-based relationships with industrial clients, ensuring a personalized and responsive experience.
• Order Management: Accurately process quotes, sales orders, and purchase orders using our ERP system, ensuring all specifications and timelines are met.
• Problem Resolution: Act as the main point of contact for inquiries, issues, and escalations. Investigate problems thoroughly and provide timely, effective resolutions.
• Technical Liaison: Collaborate with our production, engineering, and sales teams to communicate client requirements and ensure the final product meets exact specifications.
• Proactive Communication: Keep clients informed about order status, potential delays, and new product offerings. Anticipate client needs and provide solutions before issues arise.
• Documentation: Maintain meticulous records of client interactions, preferences, and order history within our systems to ensure seamless service delivery.

Qualifications

• Experience: Proven experience in a customer service or account management role, ideally within a manufacturing, industrial B2B, or technically oriented environment.
• Skills: Excellent communication (written and verbal), problem-solving, and organizational skills.
• Technical Aptitude: Strong computer skills, including proficiency with Microsoft Office Suite and experience using an Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) system.
• Mindset: A proactive, “ready when you are” attitude with a commitment to exceeding customer expectations.
• Education: High school diploma or equivalent required; an associate or bachelor’s degree is a plus.

Why Join Us?

• Competitive salary and benefits package.
• A collaborative, medium-sized team environment where your contributions are valued and visible.
• The opportunity to work with technically complex products and build expertise in niche industrial markets.
• A commitment to work-life balance and a supportive company culture.

How to Apply

If you are a customer service professional looking to make a significant impact in a company that values quality and service, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this role to info@eprintgroup.com.

 

We are an equal opportunity employer and welcome applicants from all backgrounds.